Be sure to use your username to login and not email address. Check your username carefully.
Password: you can view the password you have entered by clicking on the eye-shaped pictogram in the password entry area.

If you still can't log in, click on the "Forgot your password?" link on the log in page.
Then, follow the steps.
If you do not receive our email, check your spam folder.
If you are still unable to connect, please contact us by clicking on the “Contact” link at the bottom right of the page and filling out the form.